Account and plan

Change plan

1. Open Settings > Plan & Usage.
2. Press Upgrade (or Change plan).
3. Choose Monthly or Yearly at the top. Yearly costs less overall.
4. Press Upgrade to ... on the plan you want, check the amount due today, and press Upgrade.

An upgrade starts straight away, with a new billing period from today. If there's no payment method yet, a secure payment page opens first, where you enter a card or set up direct debit from a bank account.

Moving to a smaller plan, or between monthly and yearly on the same plan, happens at the end of the current period. Until then, Plan & Usage shows Switching to ... with the date, and Keep ... cancels the change.

Prices include GST. A plan with an offer shows its saving, such as Save 50%, and the date the offer ends.

Stop paying

Switch to the free Starter plan the same way. The paid plan keeps going until the end of the period that's been paid for, then the business moves to Starter, with its smaller allowances, and features Starter doesn't include are locked.

Payments

Plan & Usage shows when the plan Renews, the Next payment and the Payment method. Change next to the payment method opens a secure page to switch to another card or bank account.

If a payment doesn't go through, an email with a link to fix it is sent, and Set up payment method appears here. Either one lets you enter a new card or bank account. The plan can't be changed until it's sorted.

The payment is tried again automatically over the following days. If it still hasn't gone through after a few tries, centralAgent stops until it's paid, and after about three weeks the plan is cancelled.

Add-ons

Extras that are billed separately, such as a domain, are listed under Add-ons, each with its price and the date it Renews. Buying a domain is in Domains.

Usage

Plan & Usage also shows:

• Agent: how much of this month's AI allowance the business has used, and when it resets. centralAgent explains the limits.
• Session: your own AI use in the current 5-hour session, on plans that have one.
• Storage: how much space files, recordings and email attachments use.

When something runs out, a bigger plan gives more.

Team members

Each plan includes a number of team members, counting pending invites. When all are taken, inviting someone else needs a bigger plan. Team and security covers inviting people.

Business details

Settings > Business Details holds the Business name, ABN, Company name, ACN, GST registered, Time zone, Email, Phone and Address that appear on quotes, invoices and the website.

Your own name and contact email are in Settings > Personal Profile. The address you sign in with can't be changed.

Start another business

If you already belong to a business on centralOS, you can't sign up another business yourself. Email support@centralsoftware.au with the business name and the plan you want.